KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western

The property was very cleaned. I like that the toilet is separated from the bathroom so you could use both at the same time. I like that if you don't request for housekeeping, they'll give you new sets of complete toiletries and leave them by your door. I love everything!!

Situated a little way out of the centre of Kyoto, it's on a number of very useful bus routes and a 10 minute walk from a Karasuma line station, so it's a little quieter than centre hotels but still very convenient. The staff were very friendly and efficient, the place was spotless and the free drinks in the afternoon quite welcome after a hot day of exploring. The bed was quite firm, which I love but is a bit marmite (some don't like it). Decor was modern in a traditionally inspired style and seemed very up to date. Bathroom was great. Lovely rain head on the shower and the bath was very deep.

I loved returning to this hotel each day. Immediately, you have a lavender/rosemary? scent when walking in. The hotel is bright, ambient, and comforting. Upon check in we were offered a cup of tea and our luggage was waiting for us as we utilised the luggage transfer option offered in Japan. We also had the breakfast option and we took advantage of it every morning! They offered both a Japanese breakfast, and more American style breakfast which was so much appreciated. They also offered, fresh greens, yogurt, and fresh fruit as well. In the room there was a nice storage area to keep your shoes, jackets, dresses, day bags and we made use of it all every day. The room was cleaned every day and that service was very much appreciated although I didn't appreciate being told by the cleaners at 10:15AM I had a half hour to get out of the room for them to provide their cleaning services, as I had been suffering a migraine that morning and so moving about speedily was not really a priority! I was under the impression the signs for cleaning had to be out on the door by noon in order for cleaning services, so I was a bit confused why I had a half hour time limit to leave for them to clean the room at 10:15am, I understand they are trying to do their jobs though. Other than that, the service was impeccable and very helpful counter staff who would call us a taxi whenever we needed it, assisted with restaurant reservations, and also they assisted with the luggage transfer back to Tokyo!

The room was spacious and had a good selection of facilities. The area of the hotel was near local subways and buses, allowing travel to tourist spots throughout Kyoto. There are also great restaurants nearby within walking distance of the hotel. The staff were incredibly kind and courteous throughout our stay, providing plenty of amenities regularly so we never ran out of clean towels.

Room design and space, especially the rooms with the bathroom "connected" to the room. Our daughters had a double with that setup (206), and it had more character and space e compared to our twin (219) The facility is also quite new and well kept. It is in a quiet neighborhood, but the "hot spots" are all within 1/2.000 yen by taxi.