KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western

Very private and tucked away in a nice part of town. It was warm, clean and friendly with great staff and amenities. The aesthetics were a luxurious traditional vibe. I had many requests during my time at Kaya including booking a doctors appointment and the staff were really accommodating despite how annoying even I thought I was getting. Absolutely loved the hotel's efforts to be environmentally friendly. Bicycle rental shop located a few mins walk away just one street back from the hotel.

I loved returning to this hotel each day. Immediately, you have a lavender/rosemary? scent when walking in. The hotel is bright, ambient, and comforting. Upon check in we were offered a cup of tea and our luggage was waiting for us as we utilised the luggage transfer option offered in Japan. We also had the breakfast option and we took advantage of it every morning! They offered both a Japanese breakfast, and more American style breakfast which was so much appreciated. They also offered, fresh greens, yogurt, and fresh fruit as well. In the room there was a nice storage area to keep your shoes, jackets, dresses, day bags and we made use of it all every day. The room was cleaned every day and that service was very much appreciated although I didn't appreciate being told by the cleaners at 10:15AM I had a half hour to get out of the room for them to provide their cleaning services, as I had been suffering a migraine that morning and so moving about speedily was not really a priority! I was under the impression the signs for cleaning had to be out on the door by noon in order for cleaning services, so I was a bit confused why I had a half hour time limit to leave for them to clean the room at 10:15am, I understand they are trying to do their jobs though. Other than that, the service was impeccable and very helpful counter staff who would call us a taxi whenever we needed it, assisted with restaurant reservations, and also they assisted with the luggage transfer back to Tokyo!

This was a great hotel for our stay in Kyoto. The room was decorated really nicely, with autumnal leaf wallpaper. The bed was really comfortable and we had a great shower. The staff in the hotel were brilliant, incredibly polite, friendly and helpful. We loved the hotel bar, which was great for a nightcap after a longday of sightseeing. The location was great, very close to Nijo Castle, Imperial palace and many great coffee shops and restauraunts. Also very handy for travellers who are on a long holiday and need to wash clothes there is a great little laundry place only a 2 minute walk away. Would definitely stay here again.

This is the BEST Best Western I have EVER stayed in. From the moment you walk into the lobby you feel more at ease. We loved our bathroom in the room, it had a bath/shower combo which was perfect. Two people can easily shower comfortably without anyone getting cold. Very spacious room.

This was my favorite hotel that I stayed during my trip in Japan! The room were really cutely decorated in Japanese style, the amenities were high quality, the building was really new, you could also grab free drinks and sake downstairs, and the staff was really kind. Would stay again here in a heart beat!